Last Reviewed: January 2026
At Novo Gyms, we are committed to protecting and respecting your personal information and privacy.
This policy outlines how we collect, use, and safeguard your personal data when you engage with our services or visit our website. We may update this policy from time to time, and we encourage you to review it regularly. By continuing to use our website and services, you agree to the terms set out in this policy and any future amendments.
If you have any questions about this policy or our data practices, please contact us via the contact page on our website.
1. Who are we?
We are Novo Gyms, a group of premium fitness facilities operated under a central brand. Each site operates in line with this privacy policy and is committed to maintaining the highest standards of data protection and customer care.
2. How we collect information from you
We may collect personal information in the following ways:
When you visit or use our website
When you register for membership or submit an enquiry
Through communications and transactions with our team or partners
From third-party service providers (e.g. payment processors)
We may also collect information automatically via cookies and web analytics tools, as outlined in our separate Cookie Policy.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:
Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or serving our users.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4. What information we collect
Personal data we may collect includes:
Your name, email address, phone number, and postal address
Date of birth and identification information
Payment information (processed securely by third-party providers)
Website usage data (e.g. pages visited, referral source, time and duration on site)
We may request photo ID to verify your age, particularly when confirming eligibility for membership. Members must be 16 years or older.
5. How we use your information
We may use your information to:
Provide and manage your membership or services
Respond to enquiries and feedback
Notify you about changes, updates, or offers
Process payments or applications
Support administrative, analytical, and legal processes
Improve the quality and security of our services
We may also contact you for marketing purposes if you’ve given your consent. You can opt out at any time.
We retain your personal data only for as long as necessary to fulfil these purposes or as required by law.
6. Who We Share Data With
We do not sell your personal data. We may share it with trusted third parties under strict confidentiality agreements, including:
IT and system support providers
Payment and access control processors
Professional advisers (legal, financial, etc.)
Regulatory authorities as required by law
Marketing and analytics partners (where consent has been provided)
Successors in the event of business mergers or acquisitions
All partners and processors are required to handle your data securely and in compliance with applicable laws.
7. Your rights
You have the right to:
Access the personal information we hold about you
Request corrections or deletions
Restrict or object to processing
Withdraw consent at any time
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us through the form on our website’s contact page.
8. Keeping Your Information Updated
Please ensure your information is accurate and current. If your details change, contact us through our website so we can update your records.
9. Security
We take appropriate measures to secure your personal data. While we strive to protect your information, please note that data transmitted over the internet (such as emails) may not be 100% secure.
10. Cookies
Our website uses cookies to enhance user experience, monitor usage, and support site functionality. Cookies do not identify users personally. You can disable cookies through your browser settings.
11. External Websites
Our website may include links to third-party websites. This policy does not cover those sites, and we are not responsible for their privacy practices.
12. Recording & Monitoring
We may record telephone conversations and interactions with our website to monitor service quality, support training, and ensure legal compliance. These recordings are used strictly for internal purposes and are securely stored.
13. Premises Security
Our gym locations may be monitored by CCTV for the safety of members, staff, and property. Footage is handled with care and accessed only by authorised personnel.
14. Membership Eligibility
Novo Gyms welcomes members aged 16 and over. We may request to see a valid photo ID to verify age during the registration process.
15. Policy Review
We review this privacy policy regularly.
Last Reviewed: January 2026
At Novo Gyms, we are committed to protecting and respecting your personal information and privacy.
This policy outlines how we collect, use, and safeguard your personal data when you engage with our services or visit our website. We may update this policy from time to time, and we encourage you to review it regularly. By continuing to use our website and services, you agree to the terms set out in this policy and any future amendments.
If you have any questions about this policy or our data practices, please contact us via the contact page on our website.
1. Who are we?
We are Novo Gyms, a group of premium fitness facilities operated under a central brand. Each site operates in line with this privacy policy and is committed to maintaining the highest standards of data protection and customer care.
2. How we collect information from you
We may collect personal information in the following ways:
When you visit or use our website
When you register for membership or submit an enquiry
Through communications and transactions with our team or partners
From third-party service providers (e.g. payment processors)
We may also collect information automatically via cookies and web analytics tools, as outlined in our separate Cookie Policy.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:
Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or serving our users.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4. What information we collect
Personal data we may collect includes:
Your name, email address, phone number, and postal address
Date of birth and identification information
Payment information (processed securely by third-party providers)
Website usage data (e.g. pages visited, referral source, time and duration on site)
We may request photo ID to verify your age, particularly when confirming eligibility for membership. Members must be 16 years or older.
5. How we use your information
We may use your information to:
Provide and manage your membership or services
Respond to enquiries and feedback
Notify you about changes, updates, or offers
Process payments or applications
Support administrative, analytical, and legal processes
Improve the quality and security of our services
We may also contact you for marketing purposes if you’ve given your consent. You can opt out at any time.
We retain your personal data only for as long as necessary to fulfil these purposes or as required by law.
6. Who We Share Data With
We do not sell your personal data. We may share it with trusted third parties under strict confidentiality agreements, including:
IT and system support providers
Payment and access control processors
Professional advisers (legal, financial, etc.)
Regulatory authorities as required by law
Marketing and analytics partners (where consent has been provided)
Successors in the event of business mergers or acquisitions
All partners and processors are required to handle your data securely and in compliance with applicable laws.
7. Your rights
You have the right to:
Access the personal information we hold about you
Request corrections or deletions
Restrict or object to processing
Withdraw consent at any time
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us through the form on our website’s contact page.
8. Keeping Your Information Updated
Please ensure your information is accurate and current. If your details change, contact us through our website so we can update your records.
9. Security
We take appropriate measures to secure your personal data. While we strive to protect your information, please note that data transmitted over the internet (such as emails) may not be 100% secure.
10. Cookies
Our website uses cookies to enhance user experience, monitor usage, and support site functionality. Cookies do not identify users personally. You can disable cookies through your browser settings.
11. External Websites
Our website may include links to third-party websites. This policy does not cover those sites, and we are not responsible for their privacy practices.
12. Recording & Monitoring
We may record telephone conversations and interactions with our website to monitor service quality, support training, and ensure legal compliance. These recordings are used strictly for internal purposes and are securely stored.
13. Premises Security
Our gym locations may be monitored by CCTV for the safety of members, staff, and property. Footage is handled with care and accessed only by authorised personnel.
14. Membership Eligibility
Novo Gyms welcomes members aged 16 and over. We may request to see a valid photo ID to verify age during the registration process.
15. Policy Review
We review this privacy policy regularly.